Return Policy

1. Voluntary 30-day return period

HENCOLIS ONE offers customers a voluntary right of return within 30 days from the date the customer receives the product.

To exercise the right of return, the customer must first contact HENCOLIS ONE by email at contact@hencolisone.com. The customer will then receive the applicable return instructions. Returns sent without prior contact cannot be processed.

2. Return conditions

A return can only be accepted if all of the following conditions are met:

• The gloves are unused and have not been worn during training or matches.
• The gloves are clean and undamaged.
• Any protective film on the latex has not been removed (if applicable).
• The gloves are returned with the complete original packaging and all included accessories.
• The customer has contacted HENCOLIS ONE before returning the product and has received the corresponding return instructions.

Carefully trying on the gloves to check the size is expressly permitted, provided this does not cause any wear or damage. The customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to check size and function.

3. Defective or incorrect products

This Return Policy applies exclusively to voluntary returns. It is separate from claims relating to defective or incorrectly delivered goods.

If the delivered product is damaged, defective or incorrect on arrival, please contact team@hencolisone.com as soon as reasonably possible, providing a description of the defect and — where possible — photographs. Statutory warranty rights under the Swiss Code of Obligations (Art. 197 ff. OR) apply. Mandatory statutory rights of the customer remain unaffected.

4. Return shipping costs

For voluntary returns (e.g. wrong size or change of mind), the customer pays the return shipping costs.

If HENCOLIS ONE delivered an incorrect or defective product, HENCOLIS ONE covers reasonable return shipping costs.

A physical return address is not published publicly at this time. The customer will receive the correct return address and instructions after contacting team@hencolisone.com.

5. Refunds

Once a return has been received and inspected, approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider.

For voluntary returns, original shipping charges will not be refunded, unless required by applicable mandatory law.

6. Exclusions

A return may be refused, in particular, if the product:

• has been used in training or matches,
• shows dirt, latex wear, abrasion or other signs of use,
• has been intentionally damaged,
• is incomplete (missing packaging, accessories or labels), or
• does not meet the voluntary return conditions set out above.

These exclusions apply exclusively to the voluntary right of return. Claims relating to genuine product defects, as well as mandatory statutory rights of the customer, remain expressly unaffected.

7. Contact

For all return enquiries, please contact HENCOLIS ONE customer support before sending anything back at team@hencolisone.com. We usually reply within 2 working days with the next steps.